Privacy Policy Cees & Coos webshop (Frenkiezdogshop.nl)

This page was last modified on May 16, 2024.

We understand that you place your trust in us. We therefore consider it our responsibility to protect your privacy. On this page, we explain what data we collect when you use our website, why we collect it, and how we use it to improve your user experience. This way, you understand exactly how we work.

This privacy policy applies to the services of Frenkiezdogshop.nl. Please be aware that Frenkiezdogshop is not responsible for the privacy policies of other sites and sources. By using this website, you agree to this privacy policy.

Frenkiezdogshop.nl respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

1) Company details

Frenkiezdogshop is responsible for the processing of personal data as shown in this privacy statement.

If you have any questions, please contact:

Frenkiezdogshop

Jacqueline Bakker (owner)

Van Dusseldorpstraat 13

4461 LT Goes

Email:info@ceesencoosshop.nl

Phone number: 06 39 63 73 38


2) Purpose and basis for processing personal data

Frenkiezdogshop processes your personal data for the following purposes:

- To send you a newsletter with your consent

- To be able to sell our products to you through our webshop www.frenkiezdogshop.nl

We also process personal data if we are legally obliged to do so, such as data that we need for data processing for Statistics Netherlands (CBS).

3) Who receives your personal data?

Frenkiezdogshop processes your personal data because you use our services and/or because you provide it to us yourself. After providing your personal data, for example, by sending an email or completing the registration form on this website, you give us permission to further process your data.

Below you will find an overview of the personal data that we process online (in our webshop):

- Salutation

- First and last name

- Company

- Street

- House number

- Postcode

- Country

- Phone number

- Mobile number

- Email address

- Account number

4) Period of storage

We store your data from online orders if you create an account during the ordering process and/or indicate you wish to receive our newsletter. If you simply place an order, your data will be automatically deleted every six months. When you purchase services/products for your dog in our store, your data will be deleted after your dog's death or until you request its deletion.

5) View, change or delete data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw any consent for data processing or to object to the processing of your personal data by Frenkiezdogshop, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data, or objection to the processing of your personal data to info@ceesencoosshop.nl. To ensure that the request for access has been made by you, we ask that you include a copy of your ID with your request. In this copy, please redact your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within two weeks.

File a complaint with the Dutch Data Protection Authority. "As a data subject, you have the following rights: In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us, insofar as this information is described therein; in accordance with Art. 16 GDPR, you have the right to demand immediate correction of incorrect or incomplete personal data stored by us; in accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required.
- to exercise the right to freedom of expression and information;
- to comply with a legal obligation;
- for reasons of general interest, or
- for the assertion, exercise or defense of legal claims; pursuant to Art. 18 GDPR, the right to request restriction of the processing of your personal data, insofar as
- you deny the accuracy of the data;
- the processing is unlawful, but you refuse to erase it;
- we no longer need the data, but you need it to establish, exercise or defend legal claims, or
- you have objected to the processing pursuant to Art. 21 GDPR; pursuant to Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller; the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or of our head office.

Frenkiezdogshop would also like to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteitpersoonsgegevens/tip-ons

7) Legal or contractual condition for concluding an agreement

To provide treatment for your dog and/or send you a product through our webshop, we need your information. This is to ensure we can perform the service and/or ship the product you ordered.

8) Third parties

Your data will only be provided to third parties if this is necessary for the execution of our agreement with you or to comply with legal obligations.

9) Security of your personal data

Frenkiezdogshop takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are indications of misuse, please contact us: info@ceesencoosshop.nl

Our use of collected data

Other comments on Klarna payment method

If you choose the Klarna payment method, the payment provider Klarna may, based on its legitimate interest, conduct a credit check itself or share the payment data collected for payment processing with an external credit institution. You can object to this at any time.

Communication

When you send us emails or other messages, we may retain those messages. We may sometimes ask for personal information relevant to the situation. This allows us to process your inquiries and respond to your requests. The information is stored on frekiezdogshop.nl's own secure servers or those of a third party. We will not combine this information with other personal data we hold.

Cookies

We collect data for research purposes to gain a better understanding of our customers so we can tailor our services accordingly.

This website uses "cookies" (small text files placed on your computer) to help analyze how users interact with the site. The information generated by the cookie about your use of the website may be transferred to secure servers owned by Frenkiezdogshop.nl or those of a third party. We use this information to track how you use the website, to compile reports on website activity, and to offer other services relating to website activity and internet usage. frenkiezdogshop.nl uses zopim.com and Google Analytics.

Changes

This privacy statement is tailored to the use and features of this site. Any adjustments and/or changes to this site may result in changes to this privacy statement. Therefore, we recommend that you consult this privacy statement regularly.

Adjust/unsubscribe newsletter service

At the bottom of each mailing you will find the option to adjust your details or to unsubscribe.

Adjust/unsubscribe from communications

If you would like to change your information or have yourself removed from our files, please contact us. See the contact details below.

Disable cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Questions and feedback

We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:

Frenkiezdogshop
Van Dusseldorpstraat 13
4461 LT Goes
Telephone: NL 06 39 63 73 38 EU 0031 6 39 63 73 38
Email: Info@ceesencoosshop.nl